{"id":1673,"date":"2024-01-25T12:26:46","date_gmt":"2024-01-25T11:26:46","guid":{"rendered":"https:\/\/blog.buska.io\/?p=1673"},"modified":"2024-01-25T16:37:19","modified_gmt":"2024-01-25T15:37:19","slug":"how-to-get-better-user-feedback","status":"publish","type":"post","link":"https:\/\/blog.buska.io\/pt\/how-to-get-better-user-feedback\/","title":{"rendered":"Como obter um melhor feedback do usu\u00e1rio?"},"content":{"rendered":"<p>Vamos ao que interessa. No mercado atual, em que os clientes s\u00e3o os principais, o feedback dos clientes \u00e9 essencial para qualquer empresa. Mas como obter um feedback melhor dos usu\u00e1rios? <br>N\u00e3o se trata mais apenas de uma cole\u00e7\u00e3o de opini\u00f5es. <br>J\u00e1 se foi o tempo em que voc\u00ea podia se safar com uma simples solicita\u00e7\u00e3o por e-mail,<em> \"Em uma escala de um a dez, como voc\u00ea classificaria sua experi\u00eancia?\"<\/em><br>Estudamos diferentes estrat\u00e9gias, portanto, vamos explorar as melhores maneiras de obter um feedback melhor dos usu\u00e1rios. <br>Escuta social, pesquisas no aplicativo, e-mails, solicita\u00e7\u00f5es de recursos... compartilharemos diferentes abordagens para mostrar como obter mais feedback dos clientes e criar um forte ciclo de feedback. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Aproveite o Social Listening para obter mais feedback <\/h3>\n\n\n\n<p><a href=\"https:\/\/blog.buska.io\/pt\/the-a-z-of-social-listening-terms\/\">Escuta social<\/a> \u00e9 um elemento essencial, mas frequentemente subutilizado, para obter feedback do usu\u00e1rio. <\/p>\n\n\n\n<p>Ao rastrear a m\u00eddia social em busca de men\u00e7\u00f5es \u00e0 marca e conversas relevantes, voc\u00ea obt\u00e9m acesso aos sentimentos sinceros dos clientes. \u00c9 poss\u00edvel identificar pontos de atrito, descobrir pontos cegos em seu produto, rastrear reclama\u00e7\u00f5es recorrentes... e obter insights - tanto positivos quanto negativos - que os usu\u00e1rios n\u00e3o compartilhariam diretamente com voc\u00ea. Voc\u00ea tamb\u00e9m pode ir al\u00e9m e monitorar sua concorr\u00eancia, <a href=\"https:\/\/blog.buska.io\/pt\/trending-hashtags-for-marketing-start\/\">t\u00f3picos de tend\u00eancia<\/a>e nichos do setor e obter feedback ainda mais abrangente. <\/p>\n\n\n\n<p>Use ferramentas como o Buska.io para obter feedback do usu\u00e1rio de forma mais eficiente: <br><strong>Automatizar o monitoramento<\/strong>: Acompanhe as conversas dos consumidores sobre men\u00e7\u00f5es \u00e0 marca em todas as plataformas sociais e blogs. Isso garante que nenhum feedback valioso passe despercebido.<\/p>\n\n\n\n<p><strong>Analisar sentimentos<\/strong>: A an\u00e1lise de sentimentos da buska detecta as nuances das conversas sociais e oferece melhores percep\u00e7\u00f5es sobre os sentimentos dos clientes.<\/p>\n\n\n\n<p><strong>Saiba em tempo real<\/strong>: Hoje em dia, o tempo \u00e9 tudo. Receba alertas instant\u00e2neos sobre feedback ou reclama\u00e7\u00f5es cr\u00edticas de usu\u00e1rios para tomar medidas r\u00e1pidas e eficazes.<\/p>\n\n\n\n<p>Ele fornecer\u00e1 informa\u00e7\u00f5es relevantes de seus clientes e clientes potenciais sobre a maneira como seu produto \u00e9 percebido. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Solicite feedback dos clientes em seu aplicativo<\/h3>\n\n\n\n<p>Outra maneira de obter feedback direto de seus clientes \u00e9 perguntar a eles. <br>Mas como chamar a aten\u00e7\u00e3o deles? e fazer com que gastem tempo compartilhando feedback?  <strong>Use pesquisas no aplicativo<\/strong>.<br>Pergunte a seus clientes sobre a experi\u00eancia deles enquanto estiverem conectados \u00e0 sua ferramenta: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>Eles j\u00e1 est\u00e3o se envolvendo ativamente com o seu produto<\/em><\/li>\n\n\n\n<li><em>N\u00e3o \u00e9 intrusivo como os e-mails<\/em><\/li>\n\n\n\n<li><em>Voc\u00ea obt\u00e9m respostas em tempo real e no contexto exato em que os clientes est\u00e3o usando o produto.<\/em><\/li>\n<\/ul>\n\n\n\n<p>Ferramentas como <a href=\"https:\/\/usequalli.com\/\">Qualli<\/a> permitem que voc\u00ea crie facilmente pesquisas no aplicativo para todos os tipos de necessidades de feedback: <br><em>micropesquisas, pesquisas em v\u00e1rias etapas, formul\u00e1rios personalizados, pesquisas m\u00f3veis... <\/em><br>Com ele, voc\u00ea pode configurar loops de feedback automatizados para obter feedback em minutos.<\/p>\n\n\n\n<p>Integre pesquisas no aplicativo ao seu kit de ferramentas para obter feedback direto com altas taxas de resposta. Torne as pesquisas muito espec\u00edficas e curtas. Se voc\u00ea criar uma pesquisa longa, poder\u00e1 criar atrito no fluxo do produto, o que afetar\u00e1 a experi\u00eancia do usu\u00e1rio.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">O cl\u00e1ssico do feedback do usu\u00e1rio: a campanha de marketing por e-mail<\/h3>\n\n\n\n<p>O marketing por e-mail continua sendo uma ferramenta b\u00e1sica indispens\u00e1vel para obter feedback dos clientes. <br>O envio de pesquisas personalizadas por e-mail permite que voc\u00ea v\u00e1 al\u00e9m da sua base imediata de usu\u00e1rios. Tenha cuidado e evite o m\u00e9todo \"spray and pray\", pois voc\u00ea n\u00e3o obter\u00e1 bons resultados e atrair\u00e1 principalmente extremos: clientes irritados reclamar\u00e3o, mas n\u00e3o fornecer\u00e3o insights \u00fateis e os embaixadores tamb\u00e9m n\u00e3o ser\u00e3o objetivos. <br>Crie uma campanha de marketing de feedback da mesma forma que voc\u00ea criaria uma campanha outbound personalizada: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Segmente seus e-mails para atender a diferentes grupos de clientes. <\/li>\n\n\n\n<li>mantenha o e-mail curto e claro.<\/li>\n\n\n\n<li>concentre-se no valor que o usu\u00e1rio obt\u00e9m ao fornecer seu feedback. <\/li>\n\n\n\n<li>escrever perguntas claras e espec\u00edficas para limitar respostas tendenciosas ou aproximadas.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/blog.buska.io\/wp-content\/uploads\/2024\/01\/DALL\u00b7E-2024-01-22-14.34.01-A-Lego-scene-illustrating-the-concept-of-customer-feedback-from-social-media.-The-scene-features-Lego-minifigures-representing-customers-each-engaged.png\" alt=\"how to get better user feedback using social listening and other techniques\" class=\"wp-image-1668\" style=\"width:469px;height:auto\" srcset=\"https:\/\/blog.buska.io\/wp-content\/uploads\/2024\/01\/DALL\u00b7E-2024-01-22-14.34.01-A-Lego-scene-illustrating-the-concept-of-customer-feedback-from-social-media.-The-scene-features-Lego-minifigures-representing-customers-each-engaged.png 1024w, https:\/\/blog.buska.io\/wp-content\/uploads\/2024\/01\/DALL\u00b7E-2024-01-22-14.34.01-A-Lego-scene-illustrating-the-concept-of-customer-feedback-from-social-media.-The-scene-features-Lego-minifigures-representing-customers-each-engaged-300x300.png 300w, https:\/\/blog.buska.io\/wp-content\/uploads\/2024\/01\/DALL\u00b7E-2024-01-22-14.34.01-A-Lego-scene-illustrating-the-concept-of-customer-feedback-from-social-media.-The-scene-features-Lego-minifigures-representing-customers-each-engaged-150x150.png 150w, https:\/\/blog.buska.io\/wp-content\/uploads\/2024\/01\/DALL\u00b7E-2024-01-22-14.34.01-A-Lego-scene-illustrating-the-concept-of-customer-feedback-from-social-media.-The-scene-features-Lego-minifigures-representing-customers-each-engaged-768x768.png 768w, https:\/\/blog.buska.io\/wp-content\/uploads\/2024\/01\/DALL\u00b7E-2024-01-22-14.34.01-A-Lego-scene-illustrating-the-concept-of-customer-feedback-from-social-media.-The-scene-features-Lego-minifigures-representing-customers-each-engaged-12x12.png 12w, https:\/\/blog.buska.io\/wp-content\/uploads\/2024\/01\/DALL\u00b7E-2024-01-22-14.34.01-A-Lego-scene-illustrating-the-concept-of-customer-feedback-from-social-media.-The-scene-features-Lego-minifigures-representing-customers-each-engaged-140x140.png 140w, https:\/\/blog.buska.io\/wp-content\/uploads\/2024\/01\/DALL\u00b7E-2024-01-22-14.34.01-A-Lego-scene-illustrating-the-concept-of-customer-feedback-from-social-media.-The-scene-features-Lego-minifigures-representing-customers-each-engaged-100x100.png 100w, https:\/\/blog.buska.io\/wp-content\/uploads\/2024\/01\/DALL\u00b7E-2024-01-22-14.34.01-A-Lego-scene-illustrating-the-concept-of-customer-feedback-from-social-media.-The-scene-features-Lego-minifigures-representing-customers-each-engaged-350x350.png 350w, https:\/\/blog.buska.io\/wp-content\/uploads\/2024\/01\/DALL\u00b7E-2024-01-22-14.34.01-A-Lego-scene-illustrating-the-concept-of-customer-feedback-from-social-media.-The-scene-features-Lego-minifigures-representing-customers-each-engaged-800x800.png 800w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Bot\u00e3o de feedback em seu site <\/h3>\n\n\n\n<p>Ter um bot\u00e3o de feedback ou uma caixa de solicita\u00e7\u00e3o de recursos \u00e9 uma excelente ferramenta para a contribui\u00e7\u00e3o cont\u00ednua e espont\u00e2nea dos clientes. Obtenha um feedback melhor dos seus clientes, pois eles entram em contato com voc\u00ea de forma proativa para compartilhar suas opini\u00f5es. <\/p>\n\n\n\n<p>Coloque widgets em seu site para permitir que seus usu\u00e1rios compartilhem feedback imediato. Dessa forma, voc\u00ea pode obter feedback instant\u00e2neo sobre bugs ou problemas de funcionamento. <br>Eles tamb\u00e9m s\u00e3o uma boa maneira de obter solicita\u00e7\u00f5es de recursos de seus clientes. Esse m\u00e9todo garante que voc\u00ea tenha um pulso constante sobre as percep\u00e7\u00f5es dos clientes e possa fazer melhorias \u00e1geis.<br>Para come\u00e7ar, voc\u00ea pode at\u00e9 implementar uma CTA simples com um formul\u00e1rio para que as pessoas compartilhem seus coment\u00e1rios ou solicita\u00e7\u00f5es. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Fa\u00e7a entrevistas com usu\u00e1rios. <\/h3>\n\n\n\n<p>Uma \u00faltima estrat\u00e9gia que gostar\u00edamos de compartilhar com voc\u00ea \u00e9 a realiza\u00e7\u00e3o de entrevistas com usu\u00e1rios. Isso pode parecer trivial, mas \u00e9 uma ferramenta muito qualitativa que \u00e9 subutilizada atualmente. <\/p>\n\n\n\n<p>Fazer uma chamada com um usu\u00e1rio \u00e9 uma maneira perfeita de avaliar sua emo\u00e7\u00e3o, mostrar como ele usa o produto e obter informa\u00e7\u00f5es mais detalhadas. Obviamente, isso \u00e9 mais dif\u00edcil e consome mais tempo. Mas vale a pena tentar. <br>Em seus e-mails de marketing, inclua uma CTA \"Chamada de feedback\" com um link para seu calend\u00e1rio (voc\u00ea pode usar ferramentas gratuitas como <a href=\"https:\/\/www.lemcal.com\">lemcal<\/a>). <br>Em seu bot\u00e3o de feedback, adicione a op\u00e7\u00e3o de agendar uma chamada vinculada ao seu calend\u00e1rio. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Crie um forte ciclo de feedback<\/h3>\n\n\n\n<p>Aproveite essas diferentes abordagens, desde os e-mails tradicionais at\u00e9 a escuta social, o que o ajudar\u00e1 a obter um melhor feedback do usu\u00e1rio. Essas t\u00e9cnicas s\u00e3o complementares e interconectadas.<br>Para maximizar seus resultados, use-os em um ciclo de feedback, por exemplo: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>use sua ferramenta de monitoramento social para receber notifica\u00e7\u00f5es em tempo real<\/li>\n\n\n\n<li>mostrar o bot\u00e3o de feedback do widget quando as pessoas se inscreverem<\/li>\n\n\n\n<li>Em sua sequ\u00eancia de e-mails de integra\u00e7\u00e3o, inclua uma etapa de feedback<\/li>\n\n\n\n<li>agendar uma micropesquisa X dias ap\u00f3s a inscri\u00e7\u00e3o <\/li>\n\n\n\n<li>enviar uma campanha de feedback por e-mail 30 dias ap\u00f3s a inscri\u00e7\u00e3o ... ...<\/li>\n<\/ul>\n\n\n\n<p>Centralize todos os coment\u00e1rios e respostas dos usu\u00e1rios que voc\u00ea recebe em sua ferramenta de comunica\u00e7\u00e3o. <br>Por exemplo, enviar notifica\u00e7\u00f5es de <a href=\"https:\/\/www.buska.io\">buska<\/a> em um canal de folga, receba <a href=\"https:\/\/usequalli.com\/\">Qualli<\/a> notifica\u00e7\u00f5es das pesquisas no aplicativo, automatize as respostas dos formul\u00e1rios de e-mail para o canal do Slack, vincule seu bot\u00e3o de feedback para enviar notifica\u00e7\u00f5es...<\/p>\n\n\n\n<p>O objetivo final \u00e9 obter mais e melhores feedbacks e transform\u00e1-los em um di\u00e1logo din\u00e2mico com seus clientes. Assim, voc\u00ea continuar\u00e1 inovando e criando produtos melhores. <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><em>Se voc\u00ea gostou deste artigo, certifique-se de<strong> <a href=\"https:\/\/blog.buska.io\/pt\/\">confira nosso blog<\/a><\/strong> para obter mais informa\u00e7\u00f5es sobre Social Listening<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Vamos ao que interessa. No mercado atual, em que os clientes s\u00e3o os principais, o feedback dos clientes \u00e9 essencial para qualquer empresa. Mas como obter um feedback melhor dos usu\u00e1rios? N\u00e3o se trata de...<\/p>","protected":false},"author":3,"featured_media":1695,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[39,37],"tags":[],"class_list":{"0":"post-1673","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-marketing","8":"category-use-cases"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to get better User Feedback ? - Blog Buska<\/title>\n<meta name=\"description\" content=\"customer feedback is crucial. But how to get better user feedback? Let&#039;s see how you can boost it with social listening and other strategies\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.buska.io\/pt\/how-to-get-better-user-feedback\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to get better User Feedback ? - Blog Buska\" \/>\n<meta property=\"og:description\" content=\"customer feedback is crucial. But how to get better user feedback? Let&#039;s see how you can boost it with social listening and other strategies\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.buska.io\/pt\/how-to-get-better-user-feedback\/\" \/>\n<meta property=\"og:site_name\" content=\"Blog Buska\" \/>\n<meta property=\"article:published_time\" content=\"2024-01-25T11:26:46+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-25T15:37:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.buska.io\/wp-content\/uploads\/2024\/01\/customerfeedback.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"1024\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Toni\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Buska_io\" \/>\n<meta name=\"twitter:site\" content=\"@Buska_io\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Toni\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.buska.io\/how-to-get-better-user-feedback\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.buska.io\/how-to-get-better-user-feedback\/\"},\"author\":{\"name\":\"Toni\",\"@id\":\"https:\/\/blog.buska.io\/#\/schema\/person\/892a161cca9bee26d32c533015216e3a\"},\"headline\":\"How to get better User Feedback ?\",\"datePublished\":\"2024-01-25T11:26:46+00:00\",\"dateModified\":\"2024-01-25T15:37:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.buska.io\/how-to-get-better-user-feedback\/\"},\"wordCount\":972,\"publisher\":{\"@id\":\"https:\/\/blog.buska.io\/#organization\"},\"image\":{\"@id\":\"https:\/\/blog.buska.io\/how-to-get-better-user-feedback\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.buska.io\/wp-content\/uploads\/2024\/01\/customerfeedback.jpg\",\"articleSection\":[\"Marketing\",\"Use Cases\"],\"inLanguage\":\"pt-BR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.buska.io\/how-to-get-better-user-feedback\/\",\"url\":\"https:\/\/blog.buska.io\/how-to-get-better-user-feedback\/\",\"name\":\"How to get better User Feedback ? - Blog Buska\",\"isPartOf\":{\"@id\":\"https:\/\/blog.buska.io\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/blog.buska.io\/how-to-get-better-user-feedback\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/blog.buska.io\/how-to-get-better-user-feedback\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.buska.io\/wp-content\/uploads\/2024\/01\/customerfeedback.jpg\",\"datePublished\":\"2024-01-25T11:26:46+00:00\",\"dateModified\":\"2024-01-25T15:37:19+00:00\",\"description\":\"customer feedback is crucial. 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